Frequently Asked Questions

Find answers to common questions about lottery pools, teams, and how to use our platform.

Getting Started

New to lottery pools? Start here for the basics.

Pool Management

Learn how to effectively manage your lottery pools.

Pool Invites & Member Limits

Understand how pool invitations and member limits work across different subscription plans.

Teams & Collaboration

Understand how to use teams for better pool organization.

Agreements & Legal

Important information about pool agreements and legal protection.

Account & Security

Information about your account, privacy, and security features.

Technical Support

Help with technical issues and platform features.

Lottery Games & Drawings

Questions about supported lottery games and draw tracking.

Still Have Questions?

Can't find the answer you're looking for? We're here to help!

Frequently Asked Questions

Getting Started

What is a lottery pool?

How do I create my first lottery pool?

Is it safe to use Lotto Poolers?

How much does it cost to use this platform?

Pool Management

How do I invite people to my pool?

What happens if someone doesn't pay their contribution?

Can I edit pool details after creation?

What's the difference between manual lock and auto-lock?

How do I track lottery numbers and tickets?

What if I need to remove someone from my pool?

Pool Invites & Member Limits

How do pool member limits work?

Can I still invite people when my pool is at its member limit?

What happens when a Free user tries to join my full pool?

Do Premium and Pro members count toward my pool limit?

What happens if I downgrade my plan while I have pools with many members?

Can I join pools if I'm at my membership limit?

How do I know if a pool is at its member limit?

What's the difference between 'members per pool' and 'pools you can join' limits?

Teams & Collaboration

What's the difference between pools and teams?

How do I create and manage a team?

Can team members automatically join pools?

Agreements & Legal

Why do I need a pool agreement?

What agreement template should I choose?

Can I modify agreements after creating them?

Are these agreements legally binding?

What happens if we win a large jackpot?

Account & Security

How is my personal information protected?

Can other users see my email address?

How do I change my username or profile?

What if I forget my password?

Can I delete my account?

Technical Support

What browsers and devices are supported?

Why can't I see some features mentioned in help guides?

How do I report a bug or technical issue?

Is there a mobile app?

How often is the platform updated?

Lottery Games & Drawings

What lottery games are supported?

How do I enter lottery numbers correctly?

Can I add multiple number sets to one ticket?

Do you automatically check winning numbers?

How far in advance can I create pools?

Still Have Questions?

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